Customer Testimonials & Reviews - Michigan Community Insurance Agency

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Sheila Oliver is, in our opinion, the hardest working person in the Insurance industry! One can always hear the smile on her face as she talks to you. Always quick to answer questions and always quickly returns phone calls when she's on the phone or out of the office! One always gets the feeling, that she treats you like a member of her family. She exemplifies the golden rule: 'You get treated in life by the way you teach others to treat you.' I plan on keeping Sheila as our Insurance advisor @ Michigan Community Insurance Agency for as long as we're here on this side of the veil! And if she decides to move on to another company or start her own, well, we will follow her as she exemplifies what truth & integrity are all about !!!

Graham C., Harrison, MI

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MARGRET KNEW WHAT I NEEDED AND TOO CARE OFTHE MATTER. SHE ADDED A GOLF CART TO MY TRAILER INSURANCE. THANK YOU

Layne D., Hudson, FL

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Mr Gordon Lyon, has been very pleasant and helpful every time I have spoken with him

Elaine E., Detroit, MI

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Mark Davis has provided us with exceptional service - extremely thorough and responsive any time we need anything or have an issue.

Michelle T., Northville, MI

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Our agent Alan O. has been a super helpful agent for decades. He has helped us secure the best value for our home and auto insurance needs. He has also provided top assistance the few times we required help with fender benders, stone cracked windshields and similar.

Dr. T. Hershel, Oak Park, MI

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Mark Davis is a dedicated professional and does a fantastic job assisting me in navigating the complexities of the insurance market and process of ensuring I have the right coverage for all my insurance needs and I am very appreciative for his advice.

Bridget D, South Lyon, MI

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Margaret Sills is a delight to work with. She is knowledgeable, kind, respectful and always helpful.

Phyllis F., West Bloomfield, MI

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Only the usual wonderful and splendiferous great job. Ho hum .. just another satisfied client. Must be boring for you folks.

Jeffery J., PC, Howell, MI

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Mary Beth is awesome! She treats you like a friend from the start and you become one. She is honest and knowledgeable and gives great insight so you can make the right choice to fit your needs.

Camille, MI, AL

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Su Houghton has our deepest appreciation and respect. She was more than an agent, she also became a friend we will never forget! Su went the extra mile to help us, guide us and keep us informed with our claim. Thank you Su. I wished there was a way to get you a raise or reward for you very great help along our journey with this claim. Have a great day!!

Gary M., Tecumseh, MI

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OMG, why didn't I know about Su Houghton before now!!? Very personable, very professional, great follow through, and responds immediately if there is a problem!! Lets you know if you need specific types of insurance that no one else even bothered to mention! Such an asset!

Constantina, Farmington Hills, MI

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I have been with Michigan Community Insurance for the past 10+ years. They have provided excellent service. Can’t say enough for the agents I have dealt with. Always pleasant, helpful, ready to go an extra mile to meet your insurance needs. My present agent is delightful, knowledgeable and very efficient. Margaret Sills you are the best!!

Santosh C., Northville, MI

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I have the utmost confidence in dealing with your agency. Everyone is caring and nice to work with. I highly recommend them to anyone who is looking for insurance

Dianna J., Birch Run, MI

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Margaret Sills has been very helpful and pleasant to deal with. If you happen to deal with her you will be very pleased.

David T., Grosse Pointe Farms, MI

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Su Houghton is a pleasure to work with. You can tell by her voice that she is always wearing a smile. You couldn't ask for anyone nicer. It's refreshing to talk to someone who understands the value of customer service. Keep up the work!

Gary P, South Lyon, MI

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The employee, Su, who helped me with my needs was extremely helpful and kind. She was able to take care of my concerns in just a few minutes. She was very good ar what she does.

Joyce M., Ann Arbor, MI

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Everyone at Michigan Community Insurance Agency is so helpful and kind.....answering all my questions and helping me find the best coverage....I feel very well taken care of!

Carole K., Dearborn, MI

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Alan and his team have been extremely helpful. I saved a lot from what I was paying with their competitor. My calls were answered or returned promptly. All my questions answered. I changed my mind a lot and had lots of questions and Alan was so patient and helpful I would recommend this agency to everyone!

Sara, West Bloomfield, MI

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5 Stars!

Lumber Manufacturer - 17 Year Client, Burton, MI

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Great customer service! Very helpful

Joe K., Chesterfield , MI

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Great team to work with, I love the quick response time!!

Christopher W., Detroit, MI

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Cynthia is very easy to work with and response to emails right away with not only answers to any questions I have but solutions to any problems I may have as well. A joy to work with for all of my insurance needs.

Robert A., Wyandotte , MI

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Michigan Community Insurance Agency has served me very well for over 25 years and I've been completely satisfied with their service, be it answering general questions or resolving a claim. My latest call concerned windshield replacement and Margaret, the claims specialist, answered questions I did not know to ask. . In fact, Margaret's name is at the top of my contact list even though my policy is not assigned to her. I have told many friends and co-workers to contact Michigan Community before making any final decisions about insurance, and would urge any readers of this review to do the same. Ask for Margaret!

Ann O., Wixom, MI

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My agent William Roger's has been there for me and has been a great help. Awesome company. I have referred others to him.

William B., Brighton, MI

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Very timely responses and very easy to work with. Email forms were in my inbox immediately. Very nice experience!

Lenore W., Atlanta, MI

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Cynthia Bezaire is AMAZING! She's been my insurance person for a few decades. She was my parent's person and then I joined once I was an adult. She is so helpful and always answers my questions. No matter how silly. Also, anytime I've called the office and Cynthia wasn't available, those who answered have also been helpful and kind.

Molly T., South Lyon, MI

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This agency is by far the best experience I've ever had with insurance. So efficient and thorough. My agent Steve is the best and is always available to deal with my problems, which he knows has been many but none my fault lol. I highly recommend them!

Marissa W., Dearborn, MI

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Jim Powers saved Earth Ex, Inc., a lot money because of his knowledge of our business and Bev has been very dependable and prompt with our needs.

Gregg N., Swartz Creek, MI

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Very proffesional

Amparo O., Garden City, MI

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Tremendous group of dedicated professionals. Any time I have questions or need policy information or explanation it gets handled..... Immediately!!

Michael D., Wixom, MI

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yes

Tanya M., Inkster, MI

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Today I called and spoke with Margaret she was very nice and professional. My request was granted and fulfilled within minutes. I appreciate the quick response from Michigan Insurance.

Kimberly P, Taylor, MI

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Prompt, professional, yet courteous reply and conversations.

Dennis K., South Lyon, MI

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Mark is quick to answer any questions and quote any insurance type I have presented to him. He always answers his emails which I really appreciate.

Loretta M., Wixom, MI

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Personal relationship matters. We have had 2 significant claims and they were both honored without having to play games. When the dams broke many of our neighbors were denied coverage for various reasons, but our rider was honored and we were well taken care of.

David W., Midland, MI

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Great service!! Tara has been nothing but helpful, and saved me so much money!

Lindsay W., Waterford, MI

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Michigan Community Insurance Agency did a great job in helping me through the insurance process. Alexis was very responsive and was quick to answer any questions!

Alec T., Berkley, MI

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I have had my insurance needs handles by Sheila Oliver for many years now. She has always been helpful with recommendations on what her firm can and cannot do for my company and I. When she could not help in her arena (which I can only remember as once), she recommended someone who could. This turned out to be another good choice.

Franklin R., Commerce Twp., MI

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Tara was great. Saved us money. Really knows her stuff, quick to respond to questions, a pleasure to work with.

Steve R., Bingham Farms, MI

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Great help with trying to navigate the new rules for Michigan insurance and helping us pick the most favorable plan for our needs.

David O., Pinckney, MI

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Marks honesty and integrity Michigan Community Insurance Agency gives up peace of mind in knowing that all of our insurance needs are taken care of. Thank you Mark. H

Reno M., Fenton, MI

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Knowledgeable agents that always taken care of whatever insurance needs I have. Alexis always takes time to discuss coverage options and what's best for for each situation.

Andrew Kostecki, Clarkston, MI

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Rick Sovel's extensive knowledge in the insurance industry helped to educate us on the 2020 automotive changes and the potentially significant risks that could result from any future accidents. In addition to helping us renew our auto and home, Rick and Jessica Heinbokel helped to both expand and increase our coverage at an exceptional value! Having been a customer of Michigan Community Insurance Agency for over 25 years and the sole savior for a severely water damaged home, I highly and strongly recommend that everyone see how this group can keep your whole family and property safe!

Coover & Roxane C, Farmington, MI

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Jim is very responsive and goes through all our policies and answers questions so I am comfortable with the coverage.

Tim H., Waterford, MI

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Karen Peak has helped to oversee our Auto & Homeowners Insurance policies and managed them to fit our ever-changing life needs. Our son and friends are now using Karen Peak and Michigan Community Insurance Agency. Thank you Karen for giving my family over 20 years of great services as our Insurance Agent.

Christine S., Clinton Twp, MI

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Very helpful agency for small business insurance. Dealt with Alan Osterdale for 20+ years. Keep up the good work!

Richard C., West Bloomfield, MI

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I was very impressed with the excellent service I received from Shelia Bima. As I was venting my frustration to her after church one day about my previous insurance and the policy only being for 6 months she assured me that I could get a one-year policy through her employer. They were very polite and helpful with switching over my policy with a better price and a longer term. All this while dealing with the COVID pandemic and all the changes that were occuring! Very happy with the company and with the service I received!! Thank you so much!!!

Barbara F., South Lyon, MI

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Sheila Bima helped me with a massive problem as my auto and homeowners insurance had expired due to a credit card error. Although it was a lot of work on her part, Sheila stayed on the phone with me as she rectified the situation by having my insurrance reinstated, signing a new form, and taking payment for the two insurance polices. Sheila was very pleasant and extremely helpful. Thank you!

Victoria S., Clarkston, MI

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Sheila Bima provided exceptional service when I called. She was professional, prompt, and courteous. I was dreading a long phone call to sort out my situation and Sheila had it resolved in record time! I was very impressed with her service and product knowledge. Thanks Sheila!

Mary M., Milford, MI

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Su is a pleasure to work with and will always point you in the right direction

Ben K., Troy, MI

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Sheila did a great job following up with what I needed and was able to get me the answers and fix the problem.

Steve F., Commerce Twp, MI

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Appreciate the helpful info, good prices in quotes and timely response.

Preston B., Sterling Heights, MI

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I have been very happy with the Jason Sayler and the group at Michigan Mutual Insurance. My phone calls are always answered and my needs are always met. I highly recommend them and I do.

Frank A, MI, AL

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It's human nature to complain when we're not happy and take it as routine when we are, so you probably hear from more grumpy customers than satisfied ones.

I'm an extremely satisfied customer, and this seemed like a good time to let you know that.

I was talking to Su Houghton maybe five minutes ago about adding a car to my policy. As I type this, she has already emailed me, my car salesman and the sales manager at the dealership with my proof of insurance. She also took time to thoughtfully answer a question about a son on my policy who's moving out of state, and outlined the steps it will take to make my auto account blissfully kid-free.

I've been a Michigan Community Insurance client for more than 25 years, and this is exactly why. Whether I have a question, a dented fender or a tree limb poking through my roof -- on a Friday, after hours, with a storm rolling in -- I've been able to count on your agency for help and advice.

GEICO spent $2 billion last year on advertising. State Farm and Progressive spent more than $1 billion each. Essentially, they're all trolling for other companies' customers.

I've never even been tempted to pick up the phone. Whether it's Su, or Kathy and Jessica dating back to the old office on Haggerty Road, I've been reminded for a quarter century that service matters.

Thanks to all for the effort, and the friendliness that's come with it.

Neal R., Farmington Hills, MI

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Always very attentive and professional

Tamatha B., Farmington Hills, MI

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Sheila Oliver is an amazing agent. She has saved my whole family tons of money by shopping the best rates for us.

Christine L, South Lyon , MI

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Jason and his team are very knowledgeable and great to work with! I refer Jason to everyone I know that needs insurance.

Crystal H, Commerce, MI

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Thank you so very much for your positive and very patient service. You took away my angst. You turn my extremely scary venture, into a pleasant experience.

Lisa K, Plymouth, MI

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Great company , very helpful

Brian O., Northville, Michigan

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I cannot say enough good things about Will Rogers! He is very knowledgeable and quick to answer any questions. He’s also extremely expeditious in getting any changes done that I’ve requested. I’ve recommended him to many of my friends and will continue to do so!

Claire, Westland,, MI

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Cynthia Bezaire was recommended to me by a close friend, and she has done a wonderful job finding us the insurance we needed and answering our many questions. She always takes the time to help us when we need it, and goes above and beyond to meet our needs.

Steven J., Westland, MI

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Sheila Bima has gone out of her way today to be extremely helpful, as my husband and I had to make several changes to our policy and had questions that Sheila was able to help us with. As a side note, our agent was out of the office today, and Sheila stepped in and gave us all the time we needed.

Lenoir J., Westland, MI

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I wanted to contact you regarding your employee, Margaret Sills, whom I have been working with lately. She has been attentive to detail, insightful and very respectful in all of our encounters.

In today's world, which I believe to be devoid of excellent customer service, it's important to speak up when serviced in manner surpassing expectations. Margaret is an asset to Citizens and I will be asking for her specifically when conducting future business. She is terrific!

Beverly S., Clarkston, MI

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If I could rate Adam Barhorst between 1 and 10, I would give him a 10+

Debra A., Southfield, MI

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I have been using your service for many years. Thank you for the fantastic service.

Susan H., Waterford, MI

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MICA folks are the best!! In a world where customer service is vital it's also the most difficult. These friends go out of their way to help. Even if the news is bad one can rest assured they've done all they can to give the best option.

Gina Z, Northville , MI

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I have been attempting to re-new my home and auto insurance policies with your office for over a month. Every time I called and asked a question, I was told that I would get a call back. Did not happen. When I asked for my policies to be sent to me I would receive various pages of each policy several days later through the USPS. On Friday, October 16, 2020 I called the office and reached Su H. Within a very short time she reinstated my expired policies, got permission to subtract the late fees, emailed me copies of my policies and allowed me to pay the remaining fees. To say that she was helpful is quite the understatement. I want to acknowledge her and thank her again for dropping everything and make my frustrations disappear. Thank you, Su!

Agency Reply:

Thank you for the 5 Star Review. We were concerned by the initial experience you had and would like to get more information to make sure we consistently meet our commitments to our valued clients. Please contact info@michigancommunity.com if you are willing to share more. We are glad Su was able to get things back on track!

Suellen T, Commerce Township, MI

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Will was always very responsive and helped me understand all aspects of my policy. He also helped me weigh the benefits and costs of various coverage options.

Shawn, Dexter, MI

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